Frequently Asked Questions: Remanufactured Transmissions & Replacement Parts
Below are answers to common questions about Centranz’s remanufactured transmissions and replacement parts, including performance, cost savings, reliability and technical support.
Q: Is a reman transmission as good as a new one?
A: We contend that a fully remanufactured transmission from Centranz can be better than a new one in some cases. Due to its unique capabilities—including a full-service machine shop and team of engineers—Centranz continually develops one-of-a-kind solutions to assure maximum performance and longevity.
Q: Can you trust a reman transmission?
A: If it’s from Centranz, you can. We stand behind our work with a warranty that is without equal in the industry. If something goes wrong while the transmission is under warranty, we do everything possible to remedy the situation and minimize your downtime.
Q: How long does a remanufactured transmission last?
A: A Centranz remanufactured transmission is built to perform as long—or longer—than a brand-new unit. With updated components, precision machining, and enhanced specifications, many of our transmissions outlast the original factory design.
Q: Do you use all OEM parts or aftermarket parts?
A: Centranz uses a mix of OEM and aftermarket parts, always choosing the highest-quality parts available. By leveraging both, we ensure maximum reliability while also delivering cost savings compared to strictly OEM sourcing. In some cases, our engineers machine custom parts in-house that are designed to outperform OEM standards.
Q: What about cost savings?
A: Centranz’s remanufactured transmissions are typically 50% to 70% less than the cost of a new one and significantly less than a dealer reman.
Q: Do Centranz’s remanufactured transmissions come with a warranty?
A: Yes. Centranz offers an industry-leading warranty that protects your investment. If a covered issue arises, our team works quickly to resolve the problem and minimize downtime, ensuring you stay productive in the field.
Q: Are your reman units tested before leaving your facility?
A: Yes. Every transmission is rigorously tested to comply with factory specifications to ensure it will work properly and reliably in the field.
Q: What is TestBox?
A: TestBox is our proprietary diagnostic tool. TestBox can directly diagnose transmission problems for on- and off-highway vehicles – and verify whether a transmission is performing properly – by measuring sensors and solenoids, displaying the results on an easy-to-read screen.
Q: What brands of transmissions does Centranz service?
A: Centranz services a wide variety of hydraulic transmissions. We specialize in Volvo, CAT, ZF, Allison, Funk and Fuji transmissions. Our expertise covers articulated dump trucks, rigid frame trucks, wheel loaders and other heavy construction equipment.
Q: My equipment is down. How fast can I get up and running again?
A: Centranz maintains an extensive inventory of remanufactured transmissions ready for immediate shipment. We also maintain an extensive core inventory and, in many cases, can offer an exchange component. If we don’t have your core available, turnaround time can be as little as two to three days after receiving your unit.
Q: If my transmission has a torque converter, can you rebuild that as well?
A: Yes. Centranz is one of the few companies in the world that rebuilds welded torque converter assemblies in-house for Volvo and ZF off-highway equipment.
Q: Does Centranz offer pickup and delivery?
A: Yes. A member of our team can personally handle the pickup and delivery of your unit in many regions of the United States, helping to ensure safe transport and minimize your equipment downtime.
Q: What makes Centranz different from other rebuilders?
A: At Centranz, problem solving is in our DNA. We approach every reman as an engineering challenge, not a routine repair. Our team identifies root causes, develops solutions and integrates proven upgrades that enhance performance and longevity. The result: components that keep your operation moving with fewer breakdowns and more uptime.
Q: How is Centranz able to produce superior products with such cost savings?
A: Unlike many rebuilders, Centranz operates a full-service machine shop and employs a team of engineers. This allows us to manufacture replacement parts and reclaim housings and costly hard parts as needed. By incorporating these design improvements, our transmissions consistently outperform factory standards.
Q: Can I get technical support during troubleshooting?
A: Absolutely. Centranz provides expert troubleshooting support to help identify issues with your transmission or drivetrain. Our technicians assist with diagnosing problems, recommending solutions and ensuring proper installation.
Q: Who at Centranz do I contact for technical support?
A: Our in-house technical support team is available by phone and email. You’ll be connected with a specialist who understands your specific transmission or drivetrain model.
Q: What is Centranz’s core return policy?
A: A refundable core deposit is applied at the time of sale. After your core is returned, our team inspects it to confirm it meets our core criteria. Once approved, your deposit is promptly credited back to your account—helping reduce your overall cost of ownership.
Q: How long does it take to process and issue a core return credit?
A: Core return credits are typically processed within 30 days of receiving the unit.
Q: What information do you provide about the condition of the failed unit?
A: After evaluating your core, we provide a comprehensive failure report that details all findings, including visual documentation or photos, and outlines recommended remedies from our service team.
Q: What industries rely on Centranz?
A: Our transmissions are trusted in a wide variety of industries including construction, mining, aggregates, forestry and energy. Any operation that depends on heavy equipment for daily production can benefit from Centranz’s expertise and reliability.
Q: Can Centranz supply rebuild kits if we are interested in rebuilding in-house?
A: Absolutely. Centranz offers comprehensive rebuild kits tailored for various off-highway equipment, including Volvo, ZF, CAT, Allison, Funk, and Fuji models. Our kits are designed to streamline your in-house rebuilds, offering significant cost savings compared to OEM alternatives. You don’t need to make a list of all the parts you’ll need to rebuild your unit. We’ve done the work for you.
Key Features of Our Rebuild Kits:
- Model-Specific: Each kit is meticulously assembled to match your equipment’s specifications, ensuring compatibility and optimal performance.
- Comprehensive Seals and Gaskets: Our seal and gasket kits include only what you need.
- High-Quality Bearings and Plates: We offer bearing kits and plate kits for various models, ensuring durability and reliability.
- Engine Overhaul Kits: For Volvo loaders and articulated trucks, we provide engine overhaul kits ready to ship, facilitating efficient maintenance.
By choosing Centranz, you gain access to premium rebuild kits that not only meet but often exceed OEM standards, all while offering substantial savings.
Q: Why would I buy parts from Centranz rather than my local dealer?
A: Centranz combines dealer-level reliability with engineering improvements, competitive pricing and decades of expertise. We offer the highest quality aftermarket parts, which are vetted by us. In some cases, we can even provide obsolete parts.
